The file

01The file register

There is no file entry left over for the evening: a file is born of an appointment. When a person books from their Noresia account, their file is opened, or found again if it already exists. When your assistant books at the counter or on the telephone, she looks for the existing file, and where there is none she types the identity on the spot: the file is born with the appointment.

After that, it is found again. One search box reads the surname, the first name, the number and the email in a single movement, and the order of the words does not matter: surname then first name, or surname then the last digits of the number, both lead to the same file. The panel that opens under your fingers opens the record directly. Archiving is not deleting: an archived file is filed away, it is reactivated from the same menu, and a new appointment brings it back out on its own.

• Surname, first name, number and email read by one search box
• The words in any order you like, the search joins them
• Active and archived, separated by one toggle, the list paged
• What you type never passes through the address bar

02What the file holds

The person's history sits in the very place where you book their appointment. The file opens on their clinical identity: date of birth, sex, address, allergies entered one by one, and a medical background you write freely. Nothing is coded on your behalf.

Below that, the notes. Each note carries the name of whoever wrote it and its date, newest first. A note can be edited and deleted, and the deletion is final: the screen says so beforehand, in those words, and there is no way back.

Then the attached documents, each with its type and its date. A document never travels as a public link: it goes straight into closed storage, and it opens only through your console, for someone entitled to read that file.

• Prescription
• Lab result
• Imaging
• Consent
• Other

03What the file tells you before the consultation

Every file carries its own figures, and they are there before you open the door. The presence rate is worked out on the appointments already settled, attended and not attended, never on the ones still ahead. The collected share compares what has been collected against what was billed, with the voided lines set aside.

These are figures about appointments and payments. They say nothing about the person, and nothing is calculated and nothing flagged out of what you write in the notes. The absence counter is your clinic's own, the one your restriction rules read, and it decides nothing by itself.

• The presence rate, with the number attended and the number not attended
• Collected set against billed
• This person's accumulated absences at your clinic
• The last attended visit and the next appointment, with its practitioner
• The most frequent service, and the appointment total split by state

04Two files, one person

Duplicates happen, because a number is shared inside a family and an email gets typed two ways. The register spots them: a file carrying the same number or the same email as another is flagged on the record and offered for merging. It is not automatic. The file you are standing on stays, the other folds into it, and you are the one who decides. If the two emails differ, you have to tick that it really is the same person before the button will work.

Two refusals, and they are what make the gesture safe. The merge is refused when two distinct Noresia accounts are attached to the two files, because two verified logins are two people. It is refused as well when both files hold an appointment over the same minutes: you cancel one, then you merge. The absorbed file leaves the register, and the one that stays carries everything.

• The appointments, with their whole history
• The clinical notes and the attached documents
• The collections and the billed lines
• The absence counter, and the standing restriction if there is one
• The person's Noresia account, so their space does not go blind

05What the file does not do

Noresia does not take over your existing patient file. There is no import at all: files begin at the first appointment booked inside Noresia, and your old records stay where they are. That is a thing to know before signing, not after.

And a file belongs to one clinic. The database itself refuses one clinic the files of another, row by row, which also means the file does not follow the person to their next practitioner. Noresia saves you time and spares you the searching. It does not treat anyone for you, and it says nothing about what to do with what you read.

• No takeover of your paper file or of your current software
• No file shared between clinics
• Nothing calculated and nothing flagged out of what you write in the notes
• No time-saved figure: nothing is measured today, and we will not invent one